The Front Office and Guest Services are generally a vital part of hotels.


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Front Office

The Front Office and Guest Services are generally a vital part of hotels. As secrets of our Guest Satisfaction drivers, these departments are essential to the continued success of our hotels, our brands, and our organization in general. The Front Office and Guest Services departments are in continuous connection with guests, and have the most various operating exposure within the hotel.

Front Office Panel


  • Master
  • Reservation Type :This option is used to define currency name with their respective countries and respective symbols.

    Room Master :This option is to enter the details of room its no., floor and its type.

    Room Rate :This option is to enter the details of different type of room rate for different type of rooms and different person.

    Room Type This option is to enter the details of room type & its sell limit.

    Charge Type :This option is to enter charge type details.

    Meal Plan :This option is to enter details of Meal, its name and rate.

    Sales Executive :This option is to enter details of sales executive, its name & office.

    Sales Office :This option is to enter details of sales Office, mainly address.

  • Profile
  • Profile type :This option is to enter type of profile.

    Guest profile :This option is to enter guest details like name, address, Phone, Passport info, Medical History etc.

    Company profile :This option is to enter Company profile information.

    Travel Agency :This option is to enter travel Agency profile information.

    Source profile :This option is to enter Source profile information.

    Booker profile :This option is to enter Booker profile information.

    Group profile: This option is to enter Group profile information.

  • Transaction
  • Reservation :This option is to view the reservation availability, to enter the booking details & for booking etc.

    Guest Folio :This option is to view the reservation availability, to enter the booking details & for booking etc.

    Allowance :This option is to enter Allowance amount.

    Paid Out :This option is to enter Paid out amount.

    Retention :This option is to enter retention amount for particular guest in room.

    Change Room Status :This option is to change the current status of room.

    Room Transfer :This option is for room transfer, if guest want to change the room for any reason.

    Advance Receipt :This option is to generate receipt for the payment.

    Balance Detail :This option will show the incoming & outgoing transaction for particular date and shift.

    POS Bill :This option is to enter the details for Point of sale bill & generating bill.

    Car Log :This option is to enter the details of travelling done by driver and distance he travelled.

    Guest Message :This option is to log the guest message.

    Shift Close :This option is to enter the detail of amount when shift closed.

    Bill Blocking Over Room no :This option is to the bill for particular service of the particular room number.

    Room Occupancy :This option is to see the status of room occupancy through graphical way.

    Hotel provides entry-level opportunities such as:

    • Front Desk Agent
    • Guest Services Agent
    • PBX /Telephone Operator

    Associates can grow into additional roles in the following areas:

    • Guest Services Supervision and Management
    • Front Desk Supervision and Management
    • Front Office Supervision and Management
    • Director of Rooms

    As the communications center of the hotel, the leading Office is usually a stepping-stone for entry level supervisors. Front Office and Guest Services positions provide each candidate the chance to communicate on a regular basis with all departments of the hotel, enhancing the candidate's exposure to the entire property operation.